Shipping & Returns

Thank you for purchasing from Paperclip!  We hope you love our bags as much as we do, but in case you don’t, you have 21 days to return. Here’s how:

 1 – Make sure it’s all just the way we sent it to you…meaning it’s unused, all hang tags attached, all parts included, and packaged just like new! Note: We’d love to take back “gently used” goods, but we can’t. There are plenty of places to find a good home for them, though!

 2 – Contact our ‘Returns Department at returns@papercliplife.com.

  • In the email please add the customer’s name (First and Last) . . . this should be the person who purchased the item (ie. hubby bought it for wife it will be under his name, not hers).
  • Original order #. This can be found on the corresponding emails provided for order confirmation and shipping confirmation when purchased.
  • What item(s) are being returned?
  • Reason for return.
  • For a full refund, you have 21 days from when you received the item, once we determined all above criteria has been met.

3 – Write the order # visibly on the outside of the package. This is important…we can’t accept any returns without an order number on the package.


4 – Then send it to us using a trackable method (e.g., UPS, FedEx). Note: We are not responsible for goods that get lost in transit if a trackable method is not used!

 

Send to:
Paperclip Parent, LLC

Attn: Nathaly
Return order # (your 4 digit customer vendor order number here)

The Ultimate Freight Management & Logistics

9215 Hall Road, Downey, CA 90241

Paperclip Parent, LLC is not responsible for lost or stolen items. When checking out and choosing a shipping option, please select 'FEDEX Ground Shipping Direct Signature Required' if the threat of theft is a concern.*

We do not offer returns or exchanges on International (Orders outside the Continental United States) purchases.

For any questions, comments or concerns regarding RETURNS OR EXCHANGES please email returns@papercliplife.com

INTERNATIONAL ORDERS 

Paperclip has partnered with a trusted third-party company, International Checkout, to fulfill orders for our international customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. You will complete your order on the secure International Checkout page. You may pay by credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once you place your order, please direct all inquiries to International Checkout at support@internationalcheckout.com.

WHICH COUNTRIES DO YOU SHIP TO?
International shipping is currently available WORLDWIDE from Paperclip. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.

CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER?
To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.

WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER?
All inquiries regarding your international order should be directed to International Checkout at:
EMAIL: support@internationalcheckout.com.
Please visit the International Checkout Customer Service page for more information and phone numbers in your area.