Returns
Here at Paperclip, we aim to make returns as simple as possible. Here’s how it works:
1) You have 21 days after receiving your order to return your item(s) if it isn’t a FINAL SALE item.
Please note that all items purchased on sale are considered FINAL SALE and cannot be returned, refunded, or exchanged. FINAL SALE items may have the price slashed (----) on the site or designated in the script as ‘FINAL SALE.’
There are no returns, refunds, or exchanges on FINAL SALE items.
2) All diaper bag returns must be unused and with all tags attached. All feeding products must be unused and returned in their reusable snack bag packaging.
Please note while we’d love to take back “gently used” goods, we simply cannot. Due to the nature of our products and how they are used (such as messy diaper changes), all products must be returned unused for the safety and health of our customers.
IMPORTANT: We reserve the right to refuse any return or offer a refund on any item we feel has been used. We will return the item to the sender once the purchaser has provided a shipping label to returns@papercliplife.com.
3) Please get in touch with returns@papercliplife.com to begin the return process. In your correspondence, please make sure to include the following:
- First and Last Name of the Purchaser
- Reason for Return
- Order Number (this can be found in your Paperclip account or original order confirmation email!)
- What item(s) are being returned
4) Next, place the 4-digit order number you received from Customer Service on the outside of your return package.
This step is essential! We can only accept returns with an order number on the package.
5) Finally, please send your item to us using a trackable shipping method (such as UPS, FedEx, etc.) to the following address:
Paperclip Parent
Order #
3104 E Camelback Rd, #2547
Phoenix, AZ 85016
So that you know, we are not responsible for goods lost in transit if a trackable method is not used. We offer ROUTE SHIPPING INSURANCE as an add-on option in your cart. If theft is a concern, please consider adding this option. The price of return shipping is the full responsibility of the customer.
Please allow three business days for our warehouse to receive and process returns. Once the product(s) have been inspected, we will process a refund for the order total minus shipping costs. Credit card refunds should appear on your bank statement within 5 to 10 business days.
Exchanges
We understand that sometimes customers change their minds about product styles and colors, and we’re happy to offer exchanges if the original product(s) have not been used. Here’s how it works:
1) You have 21 days after receiving your order to return or exchange your item(s) if it isn’t a FINAL SALE item.
Just so you know, all items purchased on sale are considered FINAL SALE and cannot be returned, refunded, or exchanged. FINAL SALE items may have the price slashed (----) on the site or designated in the script as “FINAL SALE.”
There are no returns, refunds, or exchanges on FINAL SALE items.
2) All diaper bag returns must be unused and with all tags attached. All feeding products must be unused and returned in their reusable snack bag packaging.
Please note while we’d love to take back “gently used” goods, we simply cannot. Due to the nature of our products and how they are used (such as messy diaper changes), all products must be returned unused for the safety and health of our customers.
IMPORTANT: We reserve the right to refuse any return or offer a refund on any item we feel has been used. If the item(s) are deemed used, we will return the item to the sender once the purchaser has provided a shipping label to returns@papercliplife.com.
3) Please get in touch with returns@papercliplife.com to begin the exchange process. In your correspondence, please make sure to include the following:
- First and Last Name of the Purchaser
- Reason for Exchange / Desired New Item
- Order Number (this can be found in your Paperclip account or original order confirmation email!)
- What item(s) are being exchanged
4) Next, place the 4-digit order number you received from Customer Service on the outside of your return package.
This step is essential! We can only accept returns or exchanges with an order number on the package.
5) Finally, please send your item to us using a trackable shipping method (such as UPS, FedEx, etc.) to the following address:
Paperclip Parent
Order #
3104 E Camelback Rd, #2547
Phoenix, AZ 85016
So that you know, we are not responsible for goods that are lost in transit if a trackable method is not used. We offer ROUTE SHIPPING INSURANCE as an add-on option in your cart. If theft is a concern, please consider adding this option. The price of return shipping is the full responsibility of the customer.
Please allow three business days for our warehouse to receive and process the return of the original item. Once the product(s) have been inspected, we will process a refund for the order total minus shipping costs. Credit card refunds should appear on your bank statement within 5 to 10 business days.
6) Once you have been refunded for your original purchase (or sooner if you do not need the initial funds to complete a new purchase), you can head back to our site and purchase the new item(s) of your choice.
Bought your items from an Authorized Paperclip Retailer?
We love it when our customers show love to our retailers! If you want to return an item you bought at a Paperclip retailer, please look at their individual return policy for more information. Unfortunately, we cannot receive returns or process exchanges on behalf of our retailers.
Are you worried you purchased your items from an Unauthorized Paperclip Retailer?
We are aware of unauthorized parties selling Paperclip products on Amazon and eBay. We are actively alerted by our valued customers, retailers, and distributors and are working to resolve these issues. Unfortunately, we cannot receive returns or process exchanges for products purchased through 3rd party retailers.
International Sales, Shipping, and Returns / Exchanges
International shipping is currently available WORLDWIDE for all Paperclip products.We do not offer returns or exchanges on International purchases (orders outside the Continental United States). If you have questions about your international order, you should be directed to orders@papercliplife.com.
If you have any other questions, comments, or concerns regarding RETURNS OR EXCHANGES, please email returns@papercliplife.com.
