Cost of Return

The price of return shipping is the full responsibility of the customer. Once the item has been received and inspected, Paperclip will issue a full refund of the purchase.

If you have questions on your order, shipping, returns, or any of the information above, please contact Our customer service team is available Monday-Friday, 8 - 5 pm PST at .


Here at Paperclip, we make returns simple. Here’s how it works:

1) You have 21 days once you receive your item to return your Paperclip  purchase as long as it isn't a FINAL SALE item.

2) All returns must be unused with all tags attached.

Please note, while we’d love to take back “gently used” goods, we can’t. Because of the nature of our products (being used for changing diapers & the current health risks of COVID-19).

3) Please contact about your return. In your correspondence, please make sure to include the:

  • First and Last Name of the Purchaser
  • Reason for Return
  • Order Number (This can be found in your Paperclip account or original order confirmation email!)
  • What item(s) are being returned

4) Next, place the order or vendor number (4 digit) you receive from Customer Service on the outside of your return package. This step is important! We can't accept any returns without a 4 digit order number on the package.

5) Finally, please send your return to us using a trackable mailing method (such as UPS, FedEx, etc.). Please note that we are not responsible for goods that get lost in transit if a trackable method is not used!

Please note that it takes up to 7 business days for your return to be checked in once it is received at the warehouse. Once checked in, you will be refunded.

Bought your bag from an Authorized Paperclip Retailer?

We love when our customers show love to our Retailers! If you are looking to return a bag you bought at a Paperclip Retailer, please return to that store and they will be happy to return or exchange the product as long as it falls with their return/exchange guidelines.

Worried you purchased your bag from an Unauthorized Paperclip Retailer?

We are aware of NON-AUTHORIZED parties selling Paperclip on Amazon and eBay. We are actively alerted by our valued customers, retailers, and distributors and are working to resolve the issues.

Please note that Paperclip does not offer returns on items purchased through the following Paperclip Retailers:

  • Amazon
  • Nordstrom
  • Nordstrom Rack
  • Buy Buy Baby/Bed Bath and Beyond
  • Walmart
  • Or any other third party Authorized retailers (Please see ‘STORES’ page on our website).

All items bought from Retailers listed above must be returned through the original Retailer item was purchased from.

Please note that all items purchased on sale are considered FINAL SALE and cannot be returned, refunded or exchanged. FINAL SALE items may have the price slashed (----) on the sight or designated in script as ‘FINAL SALE’.

There are no returns, refunds or exchanges on FINAL SALE items.



Exchanges will follow the same rules and regulation as returns. The item must be UNUSED with all original packaging and tags. Once the item is received back to us, we will issue a refund for the purchase and then the desired item may be purchased. IMPORTANT: We reserve the right to refuse any return or offer a refund on any item we feel has been used. We will return the item back to the sender once the purchaser has provided a shipping label to .

There are NO returns, refunds or exchanges on FINAL SALE items.

Final Sale Items
Final sale or clearance items may not be returned or exchanged at INTERNATIONAL SALES, SHIPPING AND RETURNS/EXCHANGES
International shipping is currently available WORLDWIDE for all Paperclip products.
We do not offer returns or exchanges on International (Orders outside the Continental United States) purchases.
All inquiries regarding your international order should be directed to

For any questions, comments or concerns regarding RETURNS OR EXCHANGES please email