Shipping & Returns
Our support team hours are Monday – Friday from 10am – 6pm PST. We’ll answer all inquiries as soon as possible. Paperclip will exchange or refund any product that isn’t up to your standards, as long as it is unused and undamaged, with all original packaging and purchase receipt.
You’ve got 21 days to do it.*
If this is a return, please email firstname.lastname@example.org to be issued a return shipping label. When our warehouse accepts your return, we will process the refund for your order.
PLEASE NOTE: REFUNDS ARE EXCLUSIVE OF SHIPPING COSTS.
When applicable, we do not offer returns or exchanges on International (Orders outside the Continental United States) purchases.
ALL SALES ARE FINAL.
For any questions, comments or concerns regarding RETURNS OR EXCHANGES please email email@example.com
Paperclip has partnered with a trusted third-party company, International Checkout, to fulfill orders for our international customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. You will complete your order on the secure International Checkout page. You may pay by credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once you place your order, please direct all inquiries to International Checkout at firstname.lastname@example.org.
WHICH COUNTRIES DO YOU SHIP TO?
International shipping is currently available WORLDWIDE from Paperclip. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.
CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER?
To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.
WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER?
All inquiries regarding your international order should be directed to International Checkout at:
Please visit the International Checkout Customer Service page for more information and phone numbers in your area.