Frequently

Asked Questions

GENERAL

Where did the name ‘Paperclip’ come from?

Paperclip Parent was the original name for the brand, which was inspired by the actual office supply, the paperclip. Paperclips are used in our daily lives to keep things together. Paperclip Parent strives to do the same – to create products that help you keep your life together amidst all of the beautiful chaos.

What was the heart icon in the Paperclip logo inspired by?

The circle surrounding the icon represents circularity and the love for our planet earth. We design products with the end in mind, and are mindful of how they will be cycled at the end of their use. The tree represents where our children play – with mother nature. It represents growth, awareness and education. The great arrow represents the greater good. We are greater together if we all do our part in creating a better world for our children. The infinity heart represents where memories are made, where families begin and reunite. Where the sky, land and water meet. Where life begins. It represents our strength as parents, our love and endless lessons.

What makes Paperclip different?

Paperclip’s mission is to create products with purpose. We design products that parents feel confident wearing and using, and that are both fashionable and functional. But what sets us apart from our competitors is that we have a deep rooted desire to create products that are good for our planet and the future of our children. All of our products and packaging include materials that are recycled or reusable. Our diaper bags are made from recycled plastic water bottles. Our feeding products are made using BPA-free silicone that helps prevent the use of single-use plastics and paper goods. Our high chair is made with the cleanest and least disruptive materials that we could find, including non-toxic glues and adhesives. When our customers purchase our products, they know that they’re supporting a brand who also supports them in return. 

PRODUCT FAQs

General Product FAQs

What safety testing does Paperclip follow? 

All of our products are rigorously tested to ensure their safety and functionality. Our products not only meet ASTM standards, they exceed them, in large part due to the use of sustainable and environmentally conscious materials that we choose to use. Our products also pass tests such as CPC testing which ensures that our products do not contain harmful chemicals such as lead and phthalates.

When is the next product launching?

We’re continuously developing new and innovative products that families will love and trust. You can expect to see new diaper bag styles and an expanded feeding collection before the end of 2024. Keep up to date on all of the exciting updates by following us on Instagram @paperclip_life. If there’s a product you think we’re missing or you have a great new idea, drop us a note by emailing info@papercliplife.com.

Where are Paperclip products made?

Our products are designed by a talented team of individuals spanning from Los Angeles to NYC. The production of our products are then made by highly skilled craftsmen in China.

I want to leave a review for a product I purchased. Where can I do that?

We love when our customers leave reviews! If you purchased your item(s) directly from our site, you can leave a review on the individual product pages. If you purchased your products through a retailer such as Nordstrom, buy buy Baby, Maisonette or Amazon, please leave your review on the product page from their website so that it can be listed as a verified purchase. Thank you in advance for your valuable feedback!

Changing Bags

How do I clean my Paperclip diaper bag?

Both the Willow and JoJo diaper bags can be cleaned in the same manner. The exterior and interior diaper bag shell should be spot cleaned with gentle soap and water. The removable changing station should be detached from the bag and can be cleaned in the washing machine on a gentle cycle.

Silicone Feeding Products

How do I clean my reusable snack stash bags? 

Each Paperclip feeding product comes with a reusable snack stash bag that can be repurposed for snacks, toys or other essentials. While the silicone products are dishwasher and microwave safe, the snack stash bags arenot. These bags should be hand washed with a gentle soap and air dried after each use.

How do I care for my silicone feeding products?

All silicone feeding products are microwave safe. The bib, bowl and plate are also dishwasher safe. Handwashing only is recommended for the spork and spoon to avoid tarnishing the beech wood handles.

I hand washed my silicone products and now they taste like soap. Help!

Strong dish detergents and soaps are often absorbed into silicone and can affect the taste of whatever you are storing. Using a detergent with a neutral pH will help prevent this problem from happening. Stay away from strong dish soaps like ones that have essential oils in them.

To get rid of any unwanted tastes or smells, we’d suggest the following care routine: 

  • Dampen your silicone product with water and scrub a generous amount of baking soda onto the product to form a paste.
  • Leave the paste to dry for a few hours.
  • Rinse the product with hot water.

Color-Changing Silicone Feeding Products

How do I clean my reusable snack stash bags?

Each Paperclip feeding product comes with a reusable snack stash bag that can be repurposed for snacks, toys or other essentials. While the silicone products are dishwasher and microwave safe, the snack stash bags arenot. These bags should be hand washed with a gentle soap and air dried after each use.

What does ‘thermogenic’ mean?

Thermogenic is a term used to describe the induction of producing heat. We’ve developed our new collection of color-changing silicone feeding products using this technology, which triggers the silicone to change in color when it interacts with hot food.

What temperature does food need to be at to trigger the color change in the color-changing products? 

The color-changing silicone products will change color when temperatures reach 100 degrees fahrenheit. This might sound hot, but the FDA recommends that the internal temperature of hot foods be at 140 degrees fahrenheit. 

Although the color-change begins at 100 degrees, there may be certain external factors such as weather, temperature changes and other factors that may differ from customer to customer. 

Never rely on the color-change as a thermometer to test food. Always use your best parental judgment on if foods are the appropriate temperature to serve to your little ones.

How do I care for my color-changing silicone products? 

All color-changing silicone products are microwave safe. The bib, bowl and plate are also dishwasher safe, but handwashing is recommended as frequent exposure to heat may weaken the pigment. Handwashing only is recommended for the spork and spoon to avoid tarnishing the beech wood handles. 

Color-changing products should avoid exposure to UV rays as they will make the color of the silicone unstable. Frequent exposure to sunlight will cause the products to lose their color-changing effect.

I hand washed my silicone products and now they taste like soap. Help!

Strong dish detergents and soaps are often absorbed into silicone and can affect the taste of whatever you are storing. Using a detergent with a neutral pH will help prevent this problem from happening. Stay away from strong dish soaps like ones that have essential oils in them.

To get rid of any unwanted tastes or smells, we’d suggest the following care routine: 

  • Dampen your silicone product with water and scrub a generous amount of baking soda onto the product to form a paste.
  • Leave the paste to dry for a few hours.
  • Rinse the product with hot water.

ORDERING, SHIPPING & RETURNS / EXCHANGES

Ordering

Do you offer any discounts for new customers?

Yes we do! You can sign up for our email by subscribing to our newsletter, and you’ll receive a welcome email with your discount code, valid for your first purchase. Enter that code during checkout, and you’re good to go! Already signed up for emails? Get 15% off when you also sign up for SMS!

Can I use multiple promo codes at the same time? 

Only one promo code can be used during a single transaction. Feel free to hang on to your other promo codes so that they can be applied to your next order!

How do I check the status of my order?

You will receive updates from us at every step of the fulfillment process. Upon checkout, you’ll receive a confirmation email with your order number. Once your order has shipped, you’ll receive another email that includes a tracking number and estimated delivery date. You can refer to this tracking information at any time to check the status of your delivery. You will also receive a final email notification once the order has been delivered so you can begin enjoying your products right away! 

If you’re unable to locate your order number or tracking information, you can always contact us at orders@papercliplife.com for further support.

How do I cancel an order?

If you need to cancel your order and it has not yet been shipped, please contact us at orders@papercliplife.com as soon as possible. If you have already received a tracking number and shipment notification, your order has been fulfilled and can no longer be canceled. You are still able to return any unwanted items in accordance to our return policy.

Shipping

Can I update my shipping information after an order has been placed? 

If your products have not already shipped, we’ll do our best to accommodate a shipping address change. Email us at orders@papercliplife.com and we’ll do whatever we can to make sure your order gets to the correct address.

What is the shipping policy?

We currently ship everywhere in the U.S., including Alaska, Hawaii, and Puerto Rico. We also ship to Canada. At this time, we are unable to ship to PO Boxes.

Our policies by location are as follows:

US Shipping Policy

Shipping within the continental U.S. is free for orders with a subtotal over $200. If your order is under $100, you will incur a shipping fee between $7.99 and $60, depending on the products. We currently ship products via UPS or USPS and offer Ground, 2nd Day Air and Next Day Air shipping services. 

Orders typically process in 1-3 business days and are then shipped utilizing your preferred method of delivery service that was indicated during checkout. Please allow extra time for shipping during peak and holiday periods.

If you need your products by a certain date and are unsure if the shipping method you selected will get them to you in time, please email us as orders@papercliplife.com and we’ll do our best to help. 

Canada Shipping Policy

For shipping to Canada, we offer shipping for a fee through DHL Express. We ship to all provinces and shipping rates, duties, and taxes will be reflected in checkout. From time of order, processing time is 1-2 business days. From there, Canadian customers can expect an average transit time of 5-10 business days from time of shipment. This average estimate does include customs clearance, but of course, delays can happen. Paperclip does not have any control over customs clearance. 

Additional Shipping Information

If an item in your order is on backorder or you’ve purchased a preorder item, we will ship out any in-stock items first so as not to hold up your entire order. The backordered  or preordered item will ship as soon as it is in stock, according to the date indicated in your order confirmation. 

Once your order ships, we’ll send you a live tracking link so you can follow your order each step of the way. It will typically take 1-2 business days for your order to process before shipping. US orders take about 3-7 business days to arrive once processed, and 5-10 business days for orders to Canada.

Returns

What is the return policy?

Here at Paperclip, we aim to make returns as simple as possible. Here’s how it works:

1) You have 21 days after receiving your order to return your item(s) as long as it isn't a FINAL SALE item.

Please note that all items purchased on sale are considered FINAL SALE and cannot be returned, refunded or exchanged. FINAL SALE items may have the price slashed (----) on the site or designated in script as ‘FINAL SALE’.

There are no returns, refunds or exchanges on FINAL SALE items.

2) All diaper bag returns must be unused and with all tags attached. All feeding products must be unused and returned in their reusable snack bag packaging. 

Please note, while we’d love to take back “gently used” goods, we simply cannot. Due to the nature of our products and the ways in which they are used (such as messy diaper changes), all products must be returned unused for the safety and health of our customers. 

IMPORTANT: We reserve the right to refuse any return or offer a refund on any item we feel has been used. We will return the item back to the sender once the purchaser has provided a shipping label to returns@papercliplife.com.

3) Please contact returns@papercliplife.com to begin the return process. In your correspondence, please make sure to include the following:

  • First and Last Name of the Purchaser
  • Reason for Return
  • Order Number (this can be found in your Paperclip account or original order confirmation email!)
  • What item(s) are being returned

4) Next, place the 4-digit order number you received from Customer Service on the outside of your return package. This step is important! We can't accept any returns without an order number on the package.

5) Finally, please send your return to us using a trackable shipping method (such as UPS, FedEx, etc.). Please note that we are not responsible for goods that are lost in transit if a trackable method is not used. The price of return shipping is the full responsibility of the customer.

Please allow 3 business days for our warehouse to receive and process returns. Once the product(s) have been inspected we will process a refund for the order total, less shipping costs. Credit card refunds should appear on your bank statement within 5 to 10 business days.

Will you send me a shipping label for returns or exchanges?

Shipping for returns and exchanges are the full responsibility of the customer. We apologize for any inconvenience.

I bought my products from an unauthorized retailer and now I want to return or exchange my items.

Unfortunately we are unable to receive returns or process exchanges for products purchased through 3rd party retailers. We are aware of unauthorized parties selling Paperclip products on Amazon and eBay. We are actively alerted by our valued customers, retailers, and distributors and are working to resolve these issues.

When can I expect to receive a refund?  

Please allow 3 business days for our warehouse to receive and process returns. Once the product(s) have been inspected we will process a refund for the order total, less shipping costs. Credit card refunds should appear on your bank statement within 5 to 10 business days.

GIFTING & ADDING TO A REGISTRY

How can I purchase a gift card?

We do not offer physical gift cards at this time. We’re happy to provide you with a digital gift card that can be emailed to the party of your choice in any denomination. Please contact us at orders@papercliplife.com to inquire.

Can I add a custom gift message? 

You may add a gift message to any order by selecting "Add Order Note" at checkout.

How do I add Paperclip products to my registry? 

Babylist: Every product on our site has an easy one-click option to add to your Babylist registry. Simply click on that button, log into your Babylist account, and add the product to your registry. 

Amazon: All Paperclip products are sold on Amazon.com and adding them to your Amazon Registry is simple. When logged into your Amazon Registry, you’re able to search for our products and add easily them to your wish list. Be sure that you’re adding products directly from our Paperclip storefront as 3rd party sellers are not authorized to distribute our products.