CLOSING SALE FAQs
Why is Paperclip closing?
After nearly a decade, we've made the difficult decision to permanently close Paperclip. We're so grateful for the incredible community of parents who supported us along the way. Read our closing announcement for the full story.
When does the closing sale start and end?
The sale runs from May 13, 2026 through June 30, 2026. Our store closes permanently on July 1, 2026.
Can I return or exchange something I buy during the closing sale?
No. All orders placed on or after May 13, 2026 are FINAL SALE. There are no returns, exchanges, or refunds, regardless of the item or reason. Please review your cart carefully before completing checkout.
The only exception is if your product arrives damaged or defective — see "What if my order arrives damaged?" below.
What if my order arrives damaged or defective?
If your closing-sale order arrives damaged or has a manufacturing defect, please email returns@papercliplife.com within 7 days of delivery with your order number and clear photos. Approved claims will be resolved with a replacement (while inventory lasts) or a partial/full refund at our discretion.
What happens to leftover inventory?
Any product not sold by June 30, 2026 will be donated to Phoenix-area families and shelters in need.
What if I placed an order before May 13, 2026?
If you placed an order before May 13, 2026, the original return and exchange policy still applies — but all return packages must be received at our warehouse by June 15, 2026. Returns received after that date cannot be processed.
What about my warranty?
If you purchased a product before May 13, 2026, your original 2-Year Limited Warranty still applies, but all warranty claims must be submitted by June 15, 2026. After July 1, 2026, we will no longer be able to honor warranty claims of any kind. See our Warranty Policy for full details.
Products purchased on or after May 13, 2026 are not covered under the 2-Year Limited Warranty — only the 7-day damaged-on-arrival policy described above.
What happens after July 1, 2026?
After July 1, our website, customer service emails, and all support channels will be discontinued. We will not be able to respond to questions, process orders, or address any customer requests after this date. Please save your order confirmation for your records.
GENERAL
Where did the name ‘Paperclip’ come from?
Paperclip Parent was the original name for the brand, which was inspired by the actual office supply, the paperclip. Paperclips are used in our daily lives to keep things together. Paperclip Parent strives to do the same – to create products that help you keep your life together amidst all of the beautiful chaos.
What was the heart icon in the Paperclip logo inspired by?
The circle surrounding the icon represents circularity and the love for our planet earth. We design products with the end in mind, and are mindful of how they will be cycled at the end of their use. The tree represents where our children play – with mother nature. It represents growth, awareness and education. The great arrow represents the greater good. We are greater together if we all do our part in creating a better world for our children. The infinity heart represents where memories are made, where families begin and reunite. Where the sky, land and water meet. Where life begins. It represents our strength as parents, our love and endless lessons.
What makes Paperclip different?
Paperclip’s mission is to create products with purpose. We design products that parents feel confident wearing and using, and that are both fashionable and functional. But what sets us apart from our competitors is that we have a deep rooted desire to create products that are good for our planet and the future of our children. All of our products and packaging include materials that are recycled or reusable. Our diaper bags are made from recycled plastic water bottles. Our feeding products are made using BPA-free silicone that helps prevent the use of single-use plastics and paper goods. Our high chair is made with the cleanest and least disruptive materials that we could find, including non-toxic glues and adhesives. When our customers purchase our products, they know that they’re supporting a brand who also supports them in return.
PRODUCT FAQs
Where are Paperclip products made?
Our products are designed by a talented team of individuals spanning from Los Angeles to NYC. The production of our products are then made by highly skilled craftsmen in China.
What safety testing does Paperclip follow?
All of our products are rigorously tested to ensure their safety and functionality. Our products not only meet ASTM standards, they exceed them, in large part due to the use of sustainable and environmentally conscious materials that we choose to use. Our products also pass tests such as CPC testing which ensures that our products do not contain harmful chemicals such as lead and phthalates.
I want to leave a review for a product I purchased. Where can I do that?
We love when our customers leave reviews! If you purchased your item(s) directly from our site, you can leave a review on the individual product pages. If you purchased your products through a retailer such as Nordstrom, buy buy Baby, Maisonette or Amazon, please leave your review on the product page from their website so that it can be listed as a verified purchase. Thank you in advance for your valuable feedback!
How do I clean my Paperclip diaper bag?
Both the Willow and JoJo diaper bags can be cleaned in the same manner. The exterior and interior diaper bag shell should be spot cleaned with gentle soap and water. The removable changing station should be detached from the bag and can be cleaned in the washing machine on a gentle cycle.
How do I clean my reusable snack stash bags?
Each Paperclip feeding product comes with a reusable snack stash bag that can be repurposed for snacks, toys or other essentials. While the silicone products are dishwasher and microwave safe, the snack stash bags arenot. These bags should be hand washed with a gentle soap and air dried after each use.
How do I care for my silicone feeding products?
All silicone feeding products are microwave safe. The bib, bowl and plate are also dishwasher safe. Handwashing only is recommended for the spork and spoon to avoid tarnishing the beech wood handles.
I hand washed my silicone products and now they taste like soap. Help!
Strong dish detergents and soaps are often absorbed into silicone and can affect the taste of whatever you are storing. Using a detergent with a neutral pH will help prevent this problem from happening. Stay away from strong dish soaps like ones that have essential oils in them.
To get rid of any unwanted tastes or smells, we’d suggest the following care routine:
- Dampen your silicone product with water and scrub a generous amount of baking soda onto the product to form a paste.
- Leave the paste to dry for a few hours.
- Rinse the product with hot water.
How do I clean my reusable snack stash bags?
Each Paperclip feeding product comes with a reusable snack stash bag that can be repurposed for snacks, toys or other essentials. While the silicone products are dishwasher and microwave safe, the snack stash bags arenot. These bags should be hand washed with a gentle soap and air dried after each use.
What does ‘thermogenic’ mean?
Thermogenic is a term used to describe the induction of producing heat. We’ve developed our new collection of color-changing silicone feeding products using this technology, which triggers the silicone to change in color when it interacts with hot food.
What temperature does food need to be at to trigger the color change in the color-changing products?
The color-changing silicone products will change color when temperatures reach 100 degrees fahrenheit. This might sound hot, but the FDA recommends that the internal temperature of hot foods be at 140 degrees fahrenheit.
Although the color-change begins at 100 degrees, there may be certain external factors such as weather, temperature changes and other factors that may differ from customer to customer.
Never rely on the color-change as a thermometer to test food. Always use your best parental judgment on if foods are the appropriate temperature to serve to your little ones.
How do I care for my color-changing silicone products?
All color-changing silicone products are microwave safe. The bib, bowl and plate are also dishwasher safe, but handwashing is recommended as frequent exposure to heat may weaken the pigment. Handwashing only is recommended for the spork and spoon to avoid tarnishing the beech wood handles.
Color-changing products should avoid exposure to UV rays as they will make the color of the silicone unstable. Frequent exposure to sunlight will cause the products to lose their color-changing effect.
I hand washed my silicone products and now they taste like soap. Help!
Strong dish detergents and soaps are often absorbed into silicone and can affect the taste of whatever you are storing. Using a detergent with a neutral pH will help prevent this problem from happening. Stay away from strong dish soaps like ones that have essential oils in them.
To get rid of any unwanted tastes or smells, we’d suggest the following care routine:
- Dampen your silicone product with water and scrub a generous amount of baking soda onto the product to form a paste.
- Leave the paste to dry for a few hours.
- Rinse the product with hot water.
ORDERING, SHIPPING & RETURNS / EXCHANGES
How do I check the status of my order?
You will receive updates from us at every step of the fulfillment process. Upon checkout, you'll receive a confirmation email with your order number. Once your order has shipped, you'll receive another email that includes a tracking number and estimated delivery date. You can refer to this tracking information at any time to check the status of your delivery. You will also receive a final email notification once the order has been delivered so you can begin enjoying your products right away!
If you're unable to locate your order number or tracking information, you can always contact us at info@papercliplife.com for further support. Please note our customer service channels will be discontinued after July 1, 2026.
Can I cancel an order?
For orders placed on or after May 13, 2026: Once your order has been placed, it cannot be cancelled. All orders are FINAL SALE. Please review your cart carefully before completing checkout.
For orders placed before May 13, 2026: If you need to cancel your order and it has not yet been shipped, please contact us at info@papercliplife.com as soon as possible. If you have already received a tracking number and shipment notification, your order has been fulfilled and can no longer be cancelled.
What is the return policy?
All orders placed on or after May 13, 2026 are FINAL SALE. There are no returns, exchanges, or refunds, regardless of the item or reason. Please review your cart carefully before completing checkout.
The only exception is if your product arrives damaged or defective — see "What if my order arrives damaged?" above.
If you have additional questions, please email info@papercliplife.com. Our team is available through June 30, 2026. After July 1, 2026, all customer service channels will be discontinued.
